Reservation & Rental

Are there child seats in the car sharing vehicles? What is a reservation? How do I start the rental? How do I start the vehicle? How do I open the vehicle? How do I end the ride? See all 7 articles

Where am I allowed to go?

In which area am I allowed to move with the vehicle? Can I end the ride anywhere? Where can I find the service areas? What is the "City to City" feature?

Parking & Breaks

When do I have to pay parking fees? What exactly is a pause? How does parking or pausing work? How much does it cost to pause the ride? Where am I allowed to park? What happens if I neither end nor pause the ride?

Refuel

How much does it cost to refuel? How do I refuel the vehicle? Do I have to refuel the vehicle after my journey?

Accidents & Damage

How do I report damage? Do I have to rent the vehicle despite the damage? What do I do if I have had an accident? Do I have to inform the police in case of an accident? How is the vehicle insured?